Central Consultancy & Training
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In these austere times, the demands on organisations are considerable. It is more important than ever to achieve the best value from our people and to have the right processes in place to support excellence. We provide tailored consultancy and training services to suit your particular business needs.

We are in business to help our partners and their customers flourish. We start from building a sound understanding of your needs. Our consultants and trainers are highly experienced and accomplished professionals with strong track records of achievement within their fields. Having backgrounds with Registered Providers, Local Authority Housing Departments, Government Departments, Independent legal centres and the voluntary sector, we have expertise across all aspects of Housing and Housing Support work. Whether you want to implement change in a team, function or across your organisation, undertake research, implement a project, work effectively with stakeholders or find out how to respond and adapt to new government agendas, we can help.

Our Housing Consultancy Portfolio includes:

REGULATORY FRAMEWORK:
We can help you to assess how you meet the regulatory standards, support the development of co-regulation activities or assist your consideration of a specific issue
Tenant Involvement and empowerment:
Customer service, choice and complaints, involvement and empowerment, understanding and responding to the diverse needs of tenants.
Home:
requirements relating to quality of accommodation and repairs and maintenance
Tenancy:
Requirement relating to allocations, rent and tenure
Neighbourhood and Community:
Requirements relating to neighbourhood management, local area co-operation and anti-social behaviour
HOW WE COULD HELP:
  • Production of and reviews of Strategies, policies and procedures
  • Service reviews
  • Value for money audits
  • Production of improvement plans
  • Impact studies
  • Mystery shopping and user consultation
  • Facilitation and support for Scrutiny panels

Strategic Housing and Housing Plans

Whether you are a statutory agency or registered provider, getting the strategic fit right is of growing importance. We offer a range of support to help you find the right approach for you and your organisation. Below are examples of some of the work we do.
Homelessness
  • Review of homeless service operation
  • Homeless Strategy Development and Review
  • Impact assessments
  • Training and learning, for Staff, managers and Boards
  • Value for money analysis
Housing Needs Assessments
  • Development of Housing Needs Assessments
  • Development and review of the Housing Needs of particular groups
Housing Mobility
  • Development and implementation of under occupancy strategies
  • Development and implementation of Mutual Exchange Schemes
  • Value for money analysis
  • Staff training
Tackling Worklessness
  • Appraisal of performance against best practices
  • Development and review of tackling worklessness strategies and plans
  • Board and senior management seminars and workshops
Overcrowding
  • Development and review of Overcrowding Strategies
  • Practical advice and support on the delivery of Overcrowding Strategies
  • Staff and management training
Allocations and lettings
  • Allocations and lettings policy production and review
  • Choice Based letting scheme development and review
  • Staff and management training
  • Mystery shopping
  • Impact Assessments
Mystery shopping, customer research and reality checks
With a range of techniques at our disposal, we offer tailored solutions to help you assess the customer experience across services.

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Central Consultancy and Training
The Moseley Exchange
149-153 Alcester Road
Moseley
Birmingham

West Midlands
B13 8JP
Tel: 0121 285 6161
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Central Consultancy & Training
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No. 05328100
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