It’s a time of both change and challenge for the housing sector in the UK. What we do and how we do it is increasingly coming under the spotlight and it is important that we continue to work to deliver excellent services that are responsive to the needs of our residents.

Leadership (not just for Leaders)
Learning
Inclusion
Governance Regulation & Compliance
Community
Culture
Recruitment; retaining and growing talent

Residents, tenants, customers (involvement, collaboration, engagement)
Consumer Regulation
Professionalism
Service Reviews
Team Building 
​Homelessness

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Our housing services are here to help support you to:

• Create a meaningful approach to resident engagement
• Get on the front foot for the changes being introduced by the Social Housing White Paper and the Social Housing Regulation Bill
• Gear up for the new consumer regulatory regime – including everything you need to know about the Tenant Satisfaction Measures
• Take a proactive and resident centred approach to dealing with complaints
• Drive strong leadership and effective governance
• Develop the right culture, values and behaviours – including challenging stigma and stereotyping
• Develop a strategic approach to managing your assets and repairs service
• Prepare for the new focus on building and resident safety