We were so lucky to find Central Consultancy and to work with Helen!
We first approached Central Consultancy as we were looking for expertise with experience in social care that could lead to a holistic and child-centred approach to our risk assessment. We were keen to ensure that the benefits of some of the risks would be seen and considered, and were nervous that a very risk-adverse approach may be expected. We certainly didn’t need to be! Helen started from the principles of what our pupils wanted and how we could support them with this in a safe way. She fully recognised where the social care and education sector differed according to legislation and where there was a need to consider the wider picture. She worked in partnership with the leaders from our school to develop approaches that suited our setting rather than generic approaches for any residential setting and this has led to an outcome that has genuinely improved our approach, rather than ticking a box, and is also realistic and in line with our pupils’ views and wishes.
Through the project we began to recognise a need for us to understand more about the Mental Capacity Act and ensure our practice was following it more effectively. Having been so pleased with the first project, we requested that Helen support us with this too. We found the training to be incredibly valuable and it has helped us already to make changes to the way we make decisions for and with pupils. We now intend to create a wider priority plan around this area following the insight Helen has given us.
We will certainly use Central Consultancy again and I would highly recommend them.
Jenny Eshelby, Ash Field Academy
"We have worked with Central Consultancy & Training for many years commissioning programmes from them for the Adults Social Work workforce in Birmingham. Some of the programmes were around the introduction of the Care Act but more recently Defensible Decision Making and Strength Based Practice. We ran 5 programmes of “The Principles of Strength Based Practice” delivered by Central from October 2018 to March 2019 to help support the implementation of “The 3 Conversations Model” which has a strengths based approach to working with people. I have always found Central Consultancy & Training to be reliable, creative and flexible in terms of meeting the needs of the organisation. The trainers are knowledgeable and the sessions are interactive . They are excellent at feeding back and complete trainer evaluations giving valuable insight on the training, delegates and any practice issues. In terms of successful learning outcomes for individuals staff scored them highly on our online evaluation suggesting that the training met their learning outcomes. We have seen some measures of success since the roll out of the 3 Conversations and staff have talked about having a better experience working with people using a strength based approach which the training has helped to embed. I would recommend Central Consultancy & Training as a training provider as they are committed and passionate about the subjects they deliver on."
The Learning and Development Service, BCC Directorate for People
“We would like to thank you for the delivery of an excellent programme. It was by no means an easy brief, with all the challenges of timing given our then , imminent restructure of service. It has posed many challenges to both social work staff and managers. In terms of feedback it has been perceived by staff as extremely beneficial and enabled reflection of practice assumption. It has also had a positive impact in respect of facilitating feelings if staff and will play its part in service building. Many thanks to you for the professional skill you contributed.”
Physical disability service, Birmingham Adults and Communities Directorate
"Now that we have come to the end of this major programme of training, on behalf of Birmingham Home Care I would like to thank you for the very significant role that Central Consultancy played in the development of our Enablement service. This went way beyond the development and delivery of an appropriate training package, and the detailed interest and insight that you developed supported us greatly in our journey. It was a pleasure to work with you; you share responsibility for the successes we have achieved."
Birmingham City Council Home Care Service
"I want to thank yourself and your colleagues for the delivery of stage 2 of the Overall programme for the implementation of the Care Act with Adult Social Work Staff within the People Directorate. This is a key priority in respect of Legal and practice obligations. You fully utilised your previous model of ensuring co- design to acknowledge the contextual requirements of the Service. It has been well received by staff, and there has been a high level of compliance in attendance. You have a proven track record with the Directorate, and are widely respected by the workforce. We are taking forward an ongoing review and evaluation with staff as to how objectives and outcomes are being met, to ensure that the Service will be fully compliant with the obligations of the Act. Many thanks."
Group Manager Workforce Development, Lifford House
“Thank you for putting the time and energy into creating an innovative, practical and thoroughly enjoyable course. It has been a catalyst to my own development and of great personal and organisational value. ”
Christadelphian Care Homes
“I was very impressed with the way the facilitator successfully steered us through the process of strategic review in a relatively short amount of time. The event was relaxed and well paced. All the participants were comfortable with the process and methods. All felt they had made a good contribution and that we came away with good outcomes and a clear framework on which to base the strategic plan. This is the most positive and productive experience I have of this kind of exercise.”
Chief Executive, Solon South West
“This successful series of Masterclasses was developed to meet the needs of our Board – we were not shoehorned into a pre-existing programme. The Orbit Heart of England Board is diverse - including residents, health and local government professionals, and senior people from the private sector – and every member has got something out of it. We were impressed that it offered a flexible framework which can be varied to meet individual needs - especially so with the coaching support you provided for less experienced Board members, which equipped them to participate on an equal basis. Our new Chair has been impressed by how well the programme has been received.“
Orbit Heart of England
“Last night was the first Board meeting since the away day and the atmosphere and quality of debate was certainly much improved. Every Board Member participated in a way they were not before the Away Day. It feels like we’ve made a step change. “
York Housing Association
“The approach taken by Central Consultancy & Training has assisted us greatly not only by identifying key areas for improvement but also by raising members’ awareness of good governance and generating enthusiasm for a Board development programme.”
“The diagnostic assessment has enabled us to focus our resources in the right areas. The action plan we developed as a consequence, gives us measurable targets we are committed to delivering and will drive the quality of the governance arrangements that we have in place. It is a valuable tool for any organisation that wants to improve their governance.”
Chief Executive, Teign Housing
“We liked the flexibility of the team to make the project fit the budget and your mature approach to keeping down costs e.g. by using desk research. The flexibility of having a mix of phone interviews and face to face interviews was helpful. We like people who do what they say they will do – you have been professional and reliable from Day 1.“
Chief Executive, Pobl Housing Group
Re: Governance Assessment Process “Very useful 3 1/2 hours. Gave us confidence in what we have one so far and gave us some very useful pointers for future actions.”
Chair, Tai Calon