In these austere times, the demands on organisations are considerable. It is more important than ever to achieve the best value from our people and to have the right processes in place to support excellence. We provide tailored consultancy and training services to suit your particular business needs.
We are in business to help our partners and their customers flourish. We start from building a sound understanding of your needs. Our consultants and trainers are highly experienced and accomplished professionals with strong track records of achievement within their fields. Having backgrounds with Registered Providers, Local Authority Housing Departments, Government Departments, Independent legal centres and the voluntary sector, we have expertise across all aspects of Housing and Housing Support work. Whether you want to implement change in a team, function or across your organisation, undertake research, implement a project, work effectively with stakeholders or find out how to respond and adapt to new government agendas, we can help.
We are in business to help our partners and their customers flourish. We start from building a sound understanding of your needs. Our consultants and trainers are highly experienced and accomplished professionals with strong track records of achievement within their fields. Having backgrounds with Registered Providers, Local Authority Housing Departments, Government Departments, Independent legal centres and the voluntary sector, we have expertise across all aspects of Housing and Housing Support work. Whether you want to implement change in a team, function or across your organisation, undertake research, implement a project, work effectively with stakeholders or find out how to respond and adapt to new government agendas, we can help.
Our Housing Consultancy Portfolio includes:
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REGULATORY FRAMEWORK:
We can help you to assess how you meet the regulatory standards, support the development of co-regulation activities or assist your consideration of a specific issue Tenant Involvement and empowerment: Customer service, choice and complaints, involvement and empowerment, understanding and responding to the diverse needs of tenants. Home: requirements relating to quality of accommodation and repairs and maintenance Tenancy: Requirement relating to allocations, rent and tenure Neighbourhood and Community: Requirements relating to neighbourhood management, local area co-operation and anti-social behaviour |
HOW WE COULD HELP:
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Strategic Housing and Housing Plans
Whether you are a statutory agency or registered provider, getting the strategic fit right is of growing importance. We offer a range of support to help you find the right approach for you and your organisation. Below are examples of some of the work we do.
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Homelessness
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Tackling Worklessness
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Mystery shopping, customer research and reality checks
With a range of techniques at our disposal, we offer tailored solutions to help you assess the customer experience across services.
With a range of techniques at our disposal, we offer tailored solutions to help you assess the customer experience across services.