Care and Support
The demands to meet increasingly higher standards of performance provide opportunities for developing new approaches and collaborative ways of working. Equally they challenge your ability to stay in the game. We provide innovative consultancy solutions and tailored training to support the radical shifts in working practices and new partnerships needed to deliver the new personalisation agenda in social care
Our consultants are experienced, senior professionals bringing expertise from social care, social work and learning and development backgrounds in housing, public sector organisations and also in the statutory, private, voluntary and private care sectors. We add an understanding of the commissioning side of services to the mix.
Developing your organisation
We can help you to create the organisational culture required in transforming and managing change across your service, make your governance arrangements more robust and upskill your leaders, managers and staff to deliver best professional practice in line with your policies, procedures and guidelines.
We can facilitate improvements in your organisational performance and complement your own resources by
- supporting your change programme to deliver the new agenda
- helping you to obtain a kite mark for high quality Governance
- providing flexible, HR support during restructure and supporting performance improvement
- developing the competence of small businesses to succeed and compete
- assisting you to have more productive interactions and meetings
- facilitating multi-agency and multi-professional working
- providing professional learning and development services including workforce planning, learning needs analysis and strategy development
- drafting procedures, guidelines and documents
- facilitating process mapping and evaluation
- assisting you in undertaking Equality Impact Assessments and learning how to do them
Developing your people
We offer support to improve professional practice, step into more senior roles and to develop competence in the delivery of citizen-centred services. Our solutions range from individual coaching through to bespoke learning and development programmes designed to support changing expectations and increasing standards.
Leadership and Management in social care
We provide successful and innovative leadership and management programmes for developing managers and aspiring leaders providing personalised social care services across the whole social care workforce. This includes an academically accredited programme delivered in partnership with Birmingham Care Development Agency and Coventry University, endorsed by the ILM.
Coaching for improved job performance, transition into new senior roles, career development and life-balance
Central has a network of qualified coaches combining coaching expertise with strong background knowledge of the sector. We offer coaching support to managers at every level to deliver effectively for the organisation, including group coaching for senior teams.
Training
We offer a complementary range of training tailored to your needs including the following:
- Outcomes focused assessment, support planning and reviews
- Self-directed care, individual budgets and positive risk taking
- Housing law for Supported Housing
- Supervision and people management for first time managers, middle and senior managers
- Working through discomfort- a personalised approach to managing conflict
- Working with domestic violence
- Safe Lone working
- Customer service for travellers with disabilities - travel training for staff
- Equality and Diversity