Testimonials

“The leadership programme developed with Central has been an outstanding success for West Mercia. The feedback from our managers continues to be excellent and a number have gone on to be promoted within the organisation. Without doubt this investment has delivered many benefits with tangible outcomes for both us and our management team”

Angus Groom
Director of Corporate Services – West Mercia Housing Group

“The report you gave was clear and achievable and we’ll be happy to take the recommended action. It was also with us nice and quickly. Thanks again for all the time you spent with us over the last couple of weeks and for achieving what I thought was impossible”

Helen Scarrett
Waterloo Housing Association

“ Thank you for putting the time and energy into creating an innovative, practical and thoroughly enjoyable course. It has been a catalyst to my own development and of great personal and organisational value. ”

Christadelphian Care Homes

"We would like to thank you for the delivery of an excellent programme. It was by no means an easy brief, with all the challenges of timing given our then , imminent restructure of service. It has posed many challenges to both social work staff and managers. In terms of feedback it has been perceived by staff as extremely beneficial and enabled reflection of practice assumption. It has also had a positive impact in respect of facilitating feelings if staff and will play its part in service building. Many thanks to you for the professional skill you contributed."

Lloyd Wedgbury
Operations Manager, Physical disability service, Birmingham Adults and Communities Directorate

“I was very impressed with the way the facilitator successfully steered us through the process of strategic review in a relatively short amount of time. The event was relaxed and well paced. All the participants were comfortable with the process and methods. All felt they had made a good contribution and that we came away with good outcomes and a clear framework on which to base the strategic plan. This is the most positive and productive experience I have of this kind of exercise.”

Paul Ville
Chief Executive, Solon South West

"Guy Wardle is the housing law don, very informative session wish I had recorded it."

St Basils delegate, Housing Law training course

"We liked the flexibility of the team to make the project fit the budget and your mature approach to keeping down costs e.g. by using desk research. The flexibility of having a mix of phone interviews and face to face interviews was helpful. We like people who do what they say they will do - you have been professional and reliable from Day 1."

Chief Executive, Seren Housing Group

Our fourth bespoke Leadership and Management programme for social care provider managers is well underway. Here are some comments at the end of the first 3 modules :

Excellent 3 modules - really enjoyed all the learning, very inspiring

This has greatly impacted on how I move myself forward. I understand myself a lot better - my strengths and where I need to develop

I joined late and it took some time to get into it - but now I am enjoying it.No other course has affected me so much in such a short time

The presentation pushed me right outside my comfort zone but I feel more confident after the experience.

FACS 2010 and Personalisation

Delegates on this one-day programme are fine-tuning their skills in making well-evidenced decisions about eligibility for funded council social care services in these financially straightened times. Here is what some of them said this month about the course:

"Training brilliant - best course Ive been on"

Social worker, Herefordshire council

"Excellent course to raise awareness of the role of social worker and the sort of evidence they require"

Intermediate care staff - Telford and Wrekin Council

"Very good, enjoyed the different perspectives of workers from other areas which gave the subject more clarity and was thought provoking"

Social worker - Telford and Wrekin Council

Governance Assessment Process

"Very useful 3 1/2 hours. Gave us confidence in what we have one so far and gave us some very useful pointers for future actions."

Philip Crozier, Chair, Tai Calon

"The diagnostic assessment has enabled us to focus our resources in the right areas. The action plan we developed as a consequence, gives us measurable targets we are committed to delivering and will drive the quality of the governance arrangements that we have in place. It is a valuable tool for any organisation that wants to improve their governance."

Mike Hanrahan, Chief Executive, Teign Housing

“The approach taken by Central Consultancy & Training has assisted us greatly not only by identifying key areas for improvement but also by raising members' awareness of good governance and generating enthusiasm for a Board development programme.”

Walis George, Chief Executive, Cymdeithas Tai Eryri

Comments from Board Member Seminars

"Excellent - thought-provoking, stimulating and incisive"

"Really glad I had this training - gave me a better understanding of my role as a board member"

"Very informative and enlightening, well presented and enjoyable"

"Excellent seminar, well-led, knowledgeable tutor"

The Effective Board Member

"Will use the presentation as a basis for reviewing group strategy"

"Excellent briefing on good practice in governance and the role of the board"

"Thoroughly useful at a time of changes"

"Very good; very supportive in terms of my future role on any board"

Good governance - An era of co-regulation

"Excellent session, well thought out and delivered"

"You covered all my doubts"

Audit Committee